Let me start by saying I love Mints & Honey! I had my little girls second birthday party here and she as well as everyone else really enjoyed it! When we first walked in, we were blown away by how cute the decorations and space was. I added a few little touches and they were so wonderful to help me with it. 

HILARY

Frequently asked questions

How do I schedule a rental or birthday party at Mints & honey?


You can email us at hello@mintsandhoney.com or call 650-554-0515. A 50% NON REFUNDABLE DEPOSIT and signed contract are required to reserve the date and our service. Reservation is not guaranteed until all paperwork and payment have been received. Our coordinator will contact you within 48 hours to confirm details.




Can I schedule a tour?


Swing by if you’d like to check out the space in person during our cafe business hours! We are located at 1524 El Camino Real San Carlos, CA 94070. There’s no appointment needed and you are free to roam around and take pictures of our venue. If you have questions and need someone to help you, you may schedule a tour with one of our event coordinators. A general tour is about 15 minutes long and we will try our best to answer all questions you have. If you need additional help with planning and design, our consultation rate is $100 per 30 min. As we have private parties on weekends, we do not offer tours on weekends.




What time should my guests and I arrive and leave?


Guests are not expected to arrive before party time. Your reservation starts when you or your guests access the space including loading or early delivery. Hosts and guests are required to vacate the premises by the designated event end time or an additional charge will be applied. Our party helper(s) will try our best to help clean up and pack your gifts and belongs so that your party will end on time. Additional time may be added at $95/ 30 min subject to availability.




How much time do I need for set up?


This is the most asked question! If you order food, drink, and decor from us, everything will be set up and ready before you walk into the room. You only need to give us your cake and you will be all set. If you are planning to do everything on your own, it’s best to plan and make all items ahead of time, ask a few friends or family members to come to help. Some simple party may be ready to go with just 10/15 minutes and some needs an hour. It's all depended on how much you are planning to do and how many helpers you have. Please make sure to include load-in, any prep or setup time, and load-out time when booking your reservation and reserve extra time as soon as possible as we will not grant it on the day of your party. For most first birthday parties, baby showers or family gatherings, we recommend 3 hours rental as usually there'll more decorations, more time for games and you most likely need the extra hour to chat with everyone.




Can I drop off party decor and food before party?


Due to small storage spacec, we cannot take any items before your party time. We also cannot store outside food/ cake in our cafe fridge. We understand it is difficult for vendors to schedule delivery/ drop off and we will try our best to accommodate. Please note that early vendor drop off approval is required.




How about food and drink?


  • All beverages must be purchased through us. You may bring a birthday cake and dessert free of charge. You may bring in up to 5 hot or cold platters for a fee of $50 All beverages and foods need to be ordered with us 10 days before your party or rush fee will be applied. All food/ caterers are subject to approval.




How much is the required gratuity?


Our coordinators and Honeybees work extra hard to provide excellent service. A 20% gratuity will be automatically added to the total of the party. Of course, an extra tip is appreciated.




How about entertainer, caterer, florist, DJ?


Yes, of course. We love to work with other creative professionals to make your event truly special. If you need recommendations, we can provide you our list. Please note that we do require all vendors' information before your party and may require business license and proof of insurance for some of the vendors. Please let us know in advance so we can all plan accordingly.




When do I need to pick a theme, food and drinks?


About a month before your party, we will contact you to finalize the details. We will need to finalize all items 14 days prior to your party date or rush charge will be applied.




What's your payment and cancellation policy?


Security deposit is non-refundable. The remaining balance is due 14 days before the date of the event. Mints and Honey requires 30 days advance notice if you need to reschedule your event and a change fee will be applied. Your event must be rescheduled within 3 months of the original event date. If you cancel or reschedule within 30 days of your event, you will be responsible for 100% of your event charges.




Can I bring my own craft/ art projects?


yes, you are more than welcome to create your own activities for your party. Clients have done floral wreath, canvas painting, calligraphy and many more. We do not allow glitter/ confetti and all projects/ materials are subjected to MH approval and extra clean up fee. Please send us your ideas!




What's Themed Decorations?


Themed decorations includes silk floral arrangements / runners/ vines on the wood table, and a themed backdrop.